Support
Casino Queen is a renowned gaming and entertainment destination located in East St. Louis, Illinois, known for its diverse array of casino games and hospitality services. The casino prides itself on creating a welcoming atmosphere with reliable services, elevating player satisfaction through efficient and accessible customer support.
Contact Methods
On-Site Assistance Guests can approach any service desk on the casino floor for immediate support. The hospitality team is always ready to assist with general inquiries, gaming issues, and player card support.
Phone Support
- General Inquiries : Reach out via the main line at (800) 777-0777 .
- Hotel Reservations : For booking or room-related assistance, call (618) 874-5000 .
- Player's Club Support : For loyalty program and card issues, contact the casino’s support line.
Email Support For detailed or non-urgent inquiries, guests can email info@casinoqueen.com with a typical response time within 24 hours.
Social Media Support Players and guests can connect through Casino Queen's official Facebook and Twitter pages for quick updates and assistance.
Support Availability
24/7 On-Site Support Casino floor staff are available around the clock during operational hours to assist guests promptly.
Phone and Email Support These services are available daily, with phone lines typically active during business hours.
Multilingual Assistance Primarily provided in English, catering to local and regional visitors.
Common Support Topics
Gaming Assistance Support with slot machine malfunctions or table game queries, as well as help with redeeming points or checking loyalty balances.
Loyalty Program (Queen’s Club) Assistance with sign-ups, lost cards, and point redemption, along with information on exclusive player rewards and tier benefits.
Hotel and Dining Reservations Help with room booking changes or cancellations, and support for dining reservations at on-site restaurants.
Event and Entertainment Information Inquiries about upcoming events, concerts, and promotional activities.
Commitment to Guest Satisfaction
Friendly and Professional Staff Our trained representatives are dedicated to resolving issues efficiently and courteously.
Feedback Mechanism Guests are encouraged to provide feedback via the Casino Queen website or at the front desk.
Security and Privacy All personal interactions and data are managed with the utmost confidentiality.
Responsible Gaming Support
Self-Exclusion Options Guests concerned about gambling can voluntarily exclude themselves from gaming activities.
Helpline and Resources Information and contacts for local problem gambling support are available on request.
Brochures and Support Materials These are available at the casino entrance and information desks to ensure guests have access to necessary resources.
By offering multiple communication channels and a dedicated support team, Casino Queen guarantees a secure and enjoyable experience for all guests and players.